Seamless Integrations, Smarter Communications – Empowering Data & Business
OUR SERVICES
More than 35 years of experience delivering quality customer experience solutions—including expertise in cloud technologies such as CCaaS, CPaaS and UCaaS.
01 / ARCHITECTURE
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High-level / Technical
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Applications
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Integrations
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Flow / Sequence diagrams
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Modeling diagrams (Archimate)
02 / INTEGRATION
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REST API
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SOAP Web Services
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CRM
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BI Tools
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Digital Channels
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Email​
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SMS
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Web Chat
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03 / ANALYSIS
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Business / Costs / Benefits
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Functional
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Infrastructure Planning
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Cloud Migrations
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04 / MANAGEMENT
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Project coordination
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Project lead
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Technical lead
05 / TECHNOLOGIES
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SIP
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Avaya
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Nice CXOne
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RingCentral REX / RCX
06 / DEVELOPMENT
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C# and JavaScript (NodeJS)
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Prototypes
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AWS Lambda Functions
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Interactive Voice Response
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ASR / TTS​
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Custom integrations​
ABOUT US
OUR STORY
OUR VISION
OUR KNOWLEDGE
Born from years of dedication, innovation, and hard-earned experience, Services Conseils Renaud is the culmination of a passion for contact centers and unified communications. After working closely with large customers, we've gathered invaluable insights that have shaped our approach and offerings. We are not just a new company; we are a team that’s been growing and evolving for years, bringing together expertise to deliver services that truly stand out.​
To be the trusted partner for exceptional service experiences, delivering reliable, efficient, and personalized solutions that exceed customer expectations at every interaction.
Our knowledge, shaped by years of experience in Canada and United States, provides a deep understanding of both the challenges and solutions within our field. With time comes the ability to recognize patterns, anticipate issues before they arise, and draw on a wealth of past insights to inform current decisions. This experience fosters not only technical expertise but also a nuanced perspective that allows us to approach each situation with greater clarity and confidence.
Jean-Pierre Renaud, President
Christine Renaud, Vice-President
GET IN TOUCH
Tel: +1 514-617-6202
Ste-Agathe-des-Monts, Qc, Canada, J8C 0Z7